This page provides information about iPhone Repair Honpo as a business, the nature of our services, and our commitments to transparency and honest communication.

1. Business Identity

Trading name: iPhone Repair Honpo
Principal place of business: 20 Cochrane St, Glasgow G1 1HL, United Kingdom
Email: [email protected]
Telephone: +44 079 2409 1433
Website: iphone-repairhonpo.com

2. Nature of Services

iPhone Repair Honpo provides independent mobile device repair, diagnostic, and assessment services for Apple iPhone devices. We are an independent repair business. We are not affiliated with, authorised by, endorsed by, or sponsored by Apple Inc. or any other device manufacturer.

Our services involve the physical repair and replacement of components in mobile devices. We do not manufacture devices or components. We source replacement components from third-party suppliers and carry out repairs using professional tools and methods.

Carrying out repairs at our workshop may affect the manufacturer's warranty on a device, depending on the model and the nature of the repair. We advise customers of this where relevant before work commences.

3. Transparency in Diagnostics and Repair

We are committed to providing clear, accurate, and honest information about device faults and repair options. This includes:

• Providing a clear explanation of what has been found during diagnostics
• Offering repair options and associated costs before work begins
• Not recommending unnecessary repairs
• Not overstating the urgency or severity of a fault
• Informing customers when a repair is unlikely to succeed before committing to a cost
• Being clear about what warranty terms apply to any work carried out

We do not make exaggerated claims about repair outcomes, device performance improvements, or service timelines. Our website content and communications aim to be factually accurate and proportionate.

4. No Misleading Claims

In all marketing, website content, and communications, iPhone Repair Honpo does not:

• Make guarantees about repair success that cannot be substantiated
• Claim to offer the "cheapest" or "fastest" service as a marketing device
• Use urgency-based or fear-based language to pressure purchasing decisions
• Make claims about device performance following repair that are not based on reasonable technical outcomes
• Misrepresent the qualifications, certifications, or affiliations of our technicians

Our content is written to inform, not to manipulate. If you believe any of our communications are inaccurate or misleading, we welcome you to bring this to our attention directly.

5. Data Handling

We handle personal data in accordance with UK GDPR and the Data Protection Act 2018. Full details are provided in our Privacy Policy. We do not access personal data stored on devices during repair and do not share customer information with third parties for marketing purposes.

6. Advertising and Sponsored Content

Any paid advertising carried out by iPhone Repair Honpo on platforms such as Google, social media, or content networks is clearly identified as advertising in accordance with applicable platform policies and the UK Committee of Advertising Practice (CAP) Code. Our website does not contain sponsored content that is presented as independent editorial.

7. Complaints

If you are dissatisfied with any aspect of our service, communications, or this disclosure, please contact us:

iPhone Repair Honpo
20 Cochrane St, Glasgow G1 1HL
[email protected]
+44 079 2409 1433

We aim to acknowledge complaints within 5 working days and to provide a substantive response within 14 working days. If you are not satisfied with our response, you may have recourse to consumer dispute resolution bodies or Trading Standards.

8. Regulatory Framework

iPhone Repair Honpo operates in accordance with applicable UK law, including but not limited to:

• The Consumer Rights Act 2015
• The Consumer Protection from Unfair Trading Regulations 2008
• The UK General Data Protection Regulation and Data Protection Act 2018
• The Privacy and Electronic Communications Regulations 2003
• The Electronic Commerce (EC Directive) Regulations 2002