This Privacy Policy explains how iPhone Repair Honpo ("we", "us", "our") collects, uses, stores, and protects personal information when you use our website at iphone-repairhonpo.com or interact with us in connection with our repair services.

We are committed to handling personal data responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

iPhone Repair Honpo is a mobile device repair business operating at:

20 Cochrane St, Glasgow G1 1HL, United Kingdom
Email: [email protected]
Phone: +44 079 2409 1433

2. What Personal Data We Collect

We collect personal data in the following circumstances:

Contact form submissions: When you use our website contact form, we collect your name, email address, phone number, the type of device you have, a description of the issue, and any other information you include in your message.

In-person service: When you bring a device in for repair, we collect your name and contact details to manage the service booking and communicate about your repair.

Website usage data: We collect standard server log information and, if you have consented, cookie data as described in our Cookie Policy. This may include your IP address, browser type, pages visited, and visit timestamps.

We do not collect payment card data directly. Any payment processing is handled through third-party systems operating under their own data protection policies.

3. How We Use Your Personal Data

We use your personal data for the following purposes:

• To respond to enquiries submitted through our contact form or by other means
• To manage and fulfil repair service bookings
• To communicate with you about the status of a repair
• To comply with legal obligations
• To improve the functionality and content of our website (using anonymised analytics where applicable)

We do not use your personal data for unsolicited marketing communications without your explicit consent. We do not sell, rent, or share your personal data with third parties for their own marketing purposes.

4. Legal Basis for Processing

We process personal data on the following legal bases under UK GDPR:

• Contract performance: Processing necessary to fulfil a repair service you have requested or are enquiring about
• Legitimate interests: For managing and improving our services, responding to general enquiries, and maintaining records of services provided
• Consent: For analytics cookies and any optional data collection, where we have obtained your consent
• Legal obligation: Where we are required to retain or disclose data to comply with applicable law

5. How Long We Retain Your Data

We retain personal data only for as long as is necessary for the purposes described above:

• Contact enquiry data: up to 12 months from the date of contact
• Repair service records: up to 6 years, to support any warranty claims or disputes
• Analytics data: as set by the analytics platform, typically up to 26 months in anonymised form

Data is securely deleted or anonymised at the end of the applicable retention period.

6. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption. Access to customer data is limited to personnel who require it for service delivery purposes.

No method of transmission over the internet or electronic storage is entirely secure. We cannot guarantee absolute security, but we take our obligations under data protection law seriously and will notify affected individuals and the relevant authority in the event of a data breach where required to do so.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: To request a copy of the personal data we hold about you
• Right to rectification: To request correction of inaccurate or incomplete data
• Right to erasure: To request deletion of your personal data in certain circumstances
• Right to restrict processing: To request that we limit how we use your data in certain circumstances
• Right to data portability: To receive your data in a commonly used machine-readable format where processing is based on consent or contract
• Right to object: To object to processing based on legitimate interests
• Rights related to automated decision-making: We do not use automated decision-making or profiling that produces legal or similarly significant effects

To exercise any of these rights, please contact us at [email protected]. We will respond within one calendar month of receiving your request. There is no charge for making a request, though we may charge a reasonable fee or decline to respond if a request is manifestly unfounded or excessive.

8. Complaints

If you have a concern about how we handle your personal data, we encourage you to contact us first so we can address it. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection: ico.org.uk.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any external sites you visit.

10. Cookies

For information about how we use cookies, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page reflects when the policy was last revised. We recommend checking this page periodically.

12. Contact

For any questions about this policy or how we handle your personal data:

iPhone Repair Honpo
20 Cochrane St, Glasgow G1 1HL
[email protected]
+44 079 2409 1433